Frequently Asked Questions
How quickly will I hear back?
We respond to all enquiries within 24 hours during Singapore business days (Monday to Friday). Most messages receive a reply within a few hours. For urgent matters you can also reach us through our live chat during office hours.
What information should I include in my message?
A brief description of your project or challenge is a great starting point. If you already have a timeline, budget range, or technical requirements in mind, include those as well. The more context you provide, the more specific and useful our initial response will be.
Do you offer a free initial consultation?
Yes. Every project begins with a complimentary discovery session where we discuss your goals, review your existing systems if applicable, and outline a recommended approach. There is no obligation to proceed after the consultation.
What types of projects does Pegotec handle?
We specialise in custom web applications, mobile apps, e-commerce platforms, API integrations, and IT consulting. Our team has delivered solutions for startups, government agencies, and multinational organisations across Southeast Asia and beyond.
Do you work with clients outside Singapore?
Absolutely. While our office is based in Singapore, we work with clients across Southeast Asia, Europe, and globally. We use collaborative tools and flexible scheduling to accommodate different time zones, and many of our long-term partnerships are fully remote.
Do you provide ongoing support after launch?
Yes. We offer flexible maintenance and support packages that include bug fixes, security updates, performance monitoring, and feature enhancements. Many of our clients stay with us well beyond the initial launch to ensure their applications remain secure, up to date, and aligned with their evolving business needs.
What technologies does your team work with?
Our core stack includes PHP and Laravel for back-end development, React and Vue.js for front-end interfaces, and Flutter for cross-platform mobile apps. We also have deep experience with WordPress, WooCommerce, Node.js, and various cloud platforms including AWS and DigitalOcean. We choose the technology that best fits each project rather than applying a one-size-fits-all approach.
How do you price your projects?
Pricing depends on the scope, complexity, and timeline of each project. After our initial discovery session we provide a detailed proposal with transparent cost breakdowns. We offer both fixed-price engagements for well-defined projects and time-and-materials arrangements for ongoing or evolving work. There are no hidden fees.
