Consumer Protection in ASEAN

At Pegotec, we specialize in developing digital solutions that empower and protect communities. One of our recent significant endeavors involved a strategic partnership with GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit). This partnership specifically aimed to design and implement an innovative online platform for the Consumer Protection, Competition, and Fraud representation director-general of Cambodia (CCF).

Pegotec’s Comprehensive Business Analysis

As a key part of our service, we initiated the project by conducting an extensive business analysis. This allowed us to gain a deep understanding of the organization’s specific needs and operational structure. Subsequently, we devised an effective, tailored solution that fully addressed the organization’s requirements.

Designing an Intuitive User Interface

Next, our skilled team at Pegotec harnessed its creative prowess to craft a visually appealing and user-friendly design for the platform. Above all, we prioritized usability, ensuring that users of all technical skill levels could easily navigate the platform.

Consumer Complaint Module: Bridging the Gap Between Consumers and Authorities

To simplify the process of lodging complaints, we engineered a sophisticated Consumer Complaint Module within the website. Notably, this feature enables users to communicate their concerns directly to the relevant authorities, fostering transparency and the efficient resolution of issues.

Website Development: Building a Reliable Information Hub

Capitalizing on our technical expertise, we developed a robust, multi-lingual website that functions as a comprehensive hub of consumer protection and competition law information. Consequently, the website provides one-stop access to essential resources, making it easier for consumers to exercise their rights and for businesses to operate within the legal framework.

Prioritizing Security: Safeguarding User Information for Consumer Protection

Recognizing the importance of data security, especially in a platform that handles sensitive consumer information, we implemented state-of-the-art security measures. These measures are designed to protect the integrity and confidentiality of user data.

Capacity Training: Empowering Stakeholders

In addition to the technical aspects, we recognized the importance of human capability. Hence, Pegotec provided extensive capacity training for administrators and editors. As a result, these stakeholders now possess the necessary skills to manage the platform effectively, ensuring its long-term sustainability and success.

Project Launch and Continued Commitment to Consumer Protection

Following its launch in 2020, the website has quickly become a beacon of consumer protection within the ASEAN region. Today, Pegotec remains committed to its mission of crafting meaningful digital experiences that strike a balance between technological innovation and user-centric design.

A Strategic Partnership for Consumer Rights Protection

Our rewarding collaboration with GIZ has produced a transformative platform that safeguards consumer rights and promotes fair competition. Ultimately, this project underscores Pegotec’s unwavering commitment to crafting digital solutions that serve and transform communities.